Shipping Policy

At Decolyt, we carefully prepare and securely pack every order before dispatch to help ensure that your products reach you safely.

Order Processing

Orders are generally prepared and dispatched within 2–3 business days after the order is confirmed.

Since many of our products are 3D printed and individually prepared, processing time may vary slightly for certain products or larger orders.

Delivery Time

Once your order has been dispatched, delivery generally takes approximately 5–7 business days, depending on your location and the courier service.

Delivery times are estimates and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• Remote or difficult-to-reach locations

• Operational or logistical disruptions

• Other circumstances beyond our control

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the product, order value, delivery location, and shipping method.

Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

You can use the tracking information to follow the progress of your shipment through the respective courier service.

Delivery Address

Please make sure your shipping address, phone number, and other delivery information are accurate when placing your order.

Decolyt is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for reshipment.

Damaged During Transit

We take care to package our products securely. However, if your order is damaged during transit, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photographs of the damaged product

• Photographs of the outer packaging

• A short description of the damage

After reviewing the claim, we may arrange a replacement or another appropriate resolution.

Please keep the original packaging until the issue has been resolved.

Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect product, please contact us within 48 hours of delivery with your order number and relevant photographs.

We will review the issue and provide an appropriate resolution.

Delayed Deliveries

While we work with shipping partners to deliver orders within the estimated timeframe, Decolyt cannot guarantee delivery on a specific date.

If your shipment is delayed, please contact us with your order number and tracking details so we can assist you.

Contact Us

For questions regarding shipping, delivery, tracking, or damaged orders, please contact Decolyt through the contact information provided on our website.

Decolyt
India

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